Need help? This article will provide all the information and contact details you need.
Customer Support Opening Hours
Customer Support is open 7.00am - 7.00pm Monday to Friday and 9.00am - 1.00pm on Saturdays for Wales, Scotland and Northern Ireland.
In England and for Scottish users that have migrated to our new Hosted Solution the Customer Support has extended opening hours 6.30am - 8.30pm every day.
Customer Support Request
Click here to submit a query directly with Customer Support.
Track the progress of your calls with the Customer Support Portal
The Customer Support portal gives practices, CCGs and local health boards web-based access to their call logging system. Tracking the progress of calls and quickly filtering details and history is simple, and you can even add notes for our Customer Support team. All you need is your unique login.
Click here for more information.
| England | 0330 303 3339 |
| Wales | 0330 303 3348 |
| Northern Ireland | 0330 303 3345 |
| Scotland (Local Server or Hosted by HB) | 0330 303 3346 |
| Scotland (Migrated to our new Hosted Solution) | 0330 303 3334 |
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Click here if you have been asked by your Customer Support analyst to install GoToAssist so we can start your online support session. Your Customer Support Analyst will be able to securely access and control your computer to resolve your issues quickly. |
Your Local Contacts
England
Regional Business Manager - Andrew Neill - Andrew.Neill@visionhealth.co.uk
| Customer Success Manager | |
| North/Midlands |
Andy Nicholls |
| South |
Jean Paul 07860 318 597 |
Wales
Regional Business Manager - Andrew Neill - Andrew.Neill@visionhealth.co.uk
| Customer Success Manager | |
| Cwm Taff LHB, Betsi Cadwalader LHB and Powys LHB |
Andy Nicholls |
| Swansea Bay and Hywel Dda LHB |
Jean Paul 07860 318 597 |
| Cardiff and Vale and Aneurin Bevan LHB |
Tim Rock |
Northern Ireland
Regional Business Manager - Andrew Neill - Andrew.Neill@visionhealth.co.uk
| Account Manager | |
| Northern Ireland |
Gary Wardlow Gary.wardlow@visionhealth.co.uk 07824 569 175 |
Scotland
National Account Manager - Margaret McCaul - Margaret.mccaul@visionhealth.co.uk
| Account Manager | |
| Lothian, Dumfries, Ayrshire, Fife |
Margaret McCaul Margaret.mccaul@visionhealth.co.uk 07802 324 001 |
| Highlands, Argyll and Orkney |
Colin Wilson colin.wilson@visionhealth.co.uk 07507 484 214 |
| Grampian and Tayside |
Neil Scott 07507 484 205 |
| Lanarkshire and Glasgow |
Scott McKie Scott.McKie@visionhealth.co.uk 07790 552 158 |
Customer Support Escalation Process
Vision aims to provide exceptional customer service. If this does not happen then it is very important to us that our customers are able to quickly bring this to our attention so that we can take appropriate action.
Click here for more information
Customer Complaints Procedure Click Here