‘Where do I go for help?’
Customer Support Opening Hours
Customer Support is open 07:00-19:00 Monday to Friday and 09:00-13:00 on Saturdays for Wales, Scotland and Northern Ireland.
In England the Customer Support has extended opening hours 06:30 - 20:30 every day.
Customer Support Request
Click here to submit a query directly with Customer Support.
Track the progress of your calls with the Customer Support Portal
The Customer Support portal gives practices, CCGs and local health boards web-based access to their call logging system. Tracking the progress of calls and quickly filtering details and history is simple, and you can even add notes for our Customer Support team. All you need is your unique login.
Click here for more information.
Call us
| Vision England LAN practices | 0845 351 1820 |
| England AEROS hosted practices | 0845 359 3544 |
| Vision Wales LAN practices | 0845 359 3549 |
| Wales AEROS hosted practices | 0845 359 3546 |
| Vision Northern Ireland | 0845 359 3548 |
| Vision Scotland | 0845 359 3547 |
Secure remote support with GoToAssist
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Click here if you have been asked by your Customer Support analyst to install GoToAssist so we can start your online support session. Your Customer Support Analyst will be able to securely access and control your computer to resolve your issues quickly. |
Your Local Contacts
England
Regional Business Manager - Andrew Neill - Andrew.Neill@visionhealth.co.uk
| Customer Support Manager | Business Development Manager | |
| North |
Andy Nicholls Andrew.Nicholls@visionhealth.co.uk 07793 653 739 |
Wendy Naylor |
| Midlands |
Tim Rock 07481 436 392 |
Rachael Armstrong-Magee |
| London |
Sarah Saies Sarah.saies@visionhealth.co.uk 07802 336 185 |
Rob Stephenson |
| South |
Jean Paul 07860 318 597 |
Matt Hedges |
| South West |
Tim Rock 07481 436 392 |
Rachael Armstrong-Magee |
Wales
Regional Business Manager - Andrew Neill - Andrew.Neill@visionhealth.co.uk
| Account Manager | |
| West, North & East |
Gary Davies Gary.davies@visionhealth.co.uk 07774 929829 |
| South Wales |
Craig Guite Craig.guite@visionhealth.co.uk 07824 569 175 |
Northern Ireland
Regional Business Manager - Andrew Neill - Andrew.Neill@visionhealth.co.uk
| Account Manager | |
| Northern Ireland |
Gary Wardlow Gary.wardlow@visionhealth.co.uk 07824 569 175 |
Scotland
Team Lead- Margaret McCaul - Margaret.mccaul@visionhealth.co.uk
| Account Manager | |
| Lothian, Dumfries, Ayrshire |
Margaret McCaul Margaret.mccaul@visionhealth.co.uk 07802 324 001 |
| Highlands, Argyll and Orkney |
Colin Wilson colin.wilson@visionhealth.co.uk 07507 484 214 |
| Grampian, Tayside and Fife |
Arthur Hanlon Arthur.hanlon@visionhealth.co.uk 07507 484 205 |
| Lanarkshire & Glasgow |
Jonathan French Jonathan.french@visionhealth.co.uk 07823 539 790 |
Customer Support Escalation Process
Vision aims to provide exceptional customer service. If this does not happen then it is very important to us that our customers are able to quickly bring this to our attention so that we can take appropriate action.
Click here for more information